SUPPORT
Support and contact
Use these channels for onboarding help, scheduling issues, billing questions, and legal or privacy requests.
Response targets
- General support: target first response within 1 business day.
- Urgent production issues: prioritised as soon as reported.
- Billing and access issues: prioritised to reduce service interruption risk.
What to include in your request
- Account email and affected brand/workspace name.
- Run ID, post ID, or timestamp (UTC) of the issue.
- Relevant error message and a screenshot where possible.
- What you expected to happen and what happened instead.
Security and legal requests
Send privacy, security, and legal notices to akira@akirasogo.com. Include a clear subject line (for example: “Security report” or “Legal notice”).